If your Divsly link isn't working as expected, consider these potential issues:
- Incorrect URL: Double-check the destination URL for any typos or errors. Even a small mistake can lead to a broken link.
- Link Expiry: Verify if the link has an expiration date. If it has expired, you will need to create a new link.
- DNS Configuration: Ensure your custom domain's DNS settings are correctly configured to point to Divsly. Incorrect DNS settings can prevent links from resolving properly.
- Redirect Issues: If the destination site has switched from HTTP to HTTPS, make sure the site owners have implemented a redirect from HTTP to HTTPS. Without this redirect, your link may not work correctly.
Detailed Steps to Troubleshoot:
- Check the Destination URL:
- Make sure the URL you entered is correct and there are no typographical errors.
- Test the destination URL directly in a browser to confirm it's working.
- Verify Link Expiry:
- Log in to Divsly.
- Navigate to "Short Links" and check if the link has an expiration date.
- If expired, create a new short link with an updated expiration date.
- Review DNS Configuration:
- Ensure that your custom domain's DNS settings are pointing to Divsly's IP addresses.
- Incorrect DNS settings can cause the link to fail.
- Check for Redirect Issues:
- If your destination URL has changed from HTTP to HTTPS, confirm that the site owner has set up proper redirects.
- A missing redirect can cause the link to fail if the protocol is not correctly matched.
Additional Tips:
- Clear Browser Cache: Sometimes, cached data can interfere with how links are resolved. Clear your browser cache and try the link again.
- Contact Support: If you have checked all the above points and the link is still not working, contact Divsly support for further assistance.
By following these steps, you should be able to identify and resolve most issues with Divsly links.
